Most restaurants treat shift change like a relay race handoff. Quick. Efficient. Get it done. But what if those ten minutes before service and five minutes after could cut your turnover in half? I’ve witnessed it transform an entire culture by changing two things: How the team started their shift. How […]
Shift Change: The 15-Minute Habit That Can Cut Turnover in Half Read More »
Content inspired by our quarterly WORTHshop with Kimberly Flear Do you ever get that feeling that, from the moment you wake up to the moment you go to bed, you’ve been holding your breath all day long? The day starts with a list. You’re juggling walking the dog, unloading the dishwasher, throwing in laundry,
This Is Your Sign to Breathe Read More »
I heard a powerful story this week that stopped me in my tracks. A manager in our industry was diagnosed with cancer. The team rallied around him. They pulled together care packages. Sent cards and messages. They checked in while he went through treatment. They made sure he felt
When Support Depends on The Struggle Read More »
Everyone in hospitality talks about “the cost of doing business.” But no one’s talking about the cost of redoing it every damn week. When your team is in constant rotation, you’re not just losing time. You’re leaking money, morale, and momentum. And most operators are too busy surviving the shift to
The Hidden Tab No One’s Calculating (and how to close it for good) Read More »
Let’s be honest—HR has been handed the impossible. You’re expected to recruit, retain, resolve, and rebuild morale… while navigating burnout, rising mental health challenges, and substance use struggles that most teams are completely unprepared for. The problem isn’t your leadership. It’s the playbook you’ve been handed. And if no one has
The restaurant industry is a fast-paced, high-pressure environment. Between juggling peak-hour service, meeting customer expectations, and managing operations, it’s no surprise that burnout, turnover, and disengagement are common challenges. But what if there was a way to build a team that thrives—without sacrificing your own well-being in the process? The key lies in creating a
How to Build a Thriving Restaurant Team Without Burning Out Read More »
In the high-stakes world of hospitality, we pride ourselves on our resilience. We’re the masters of multitasking, the wizards of table turns, and the champions of late nights. But behind the polished service and forced smiles lies an industry grappling with a silent crisis. It’s time to address the elephant in the room: the stigma
The Untold Costs of Ignoring Mental Health in Hospitality Read More »
Some days I felt like giving up. Does anyone really care? What’s the point? These questions echo in my mind, as I reflect on my time in the restaurant industry. The truth is, these aren’t just idle musings—they are the ghosts of a life lived on the edge of chaos, addiction, and burnout. But they’re
The Truth About Restaurant Life Read More »
It’s crucial for the health of your business, the well-being of your staff, and the satisfaction of your customers to keep after-work socializing off-premises.
Why Restaurant Staff Shouldn’t Get Staff Drinks at Work Read More »
In the fast-paced world of hospitality, where every moment counts and the pressure is on, it’s important to pause and consider the challenges faced by our colleagues battling addiction. Behind the scenes, in the kitchens, bars, and hotel rooms, a silent struggle often unfolds—one that calls for our understanding, empathy, and support. Imagine a
A Compassionate Look at Addiction in Hospitality: Navigating the Challenges with Empathy Read More »
