DECREASE INCIDENTS - INCREASE PROFITABILITY
From chaos to calm
Services
Empowering Hospitality Professionals Through Leadership in the Workplace
Train the Trainer for HR
Our Train-the-Trainer program Equips internal leaders with the knowledge, tools, and confidence to deliver impactful, relevant training across their teams.
Participants receive evidence-informed curriculum, hands-on facilitation practice, and tailored coaching to ensure the material resonates with the unique pace and pressures of hospitality work.
It’s a long-term strategy to strengthen internal capacity, reduce turnover, and build a culture of trust, safety, and support from the inside out.
Recovery-Friendly Workplace
A Recovery-Friendly Workplace (RFW) recognizes that behind every role is a human being — and that supporting employee wellbeing isn’t just the right thing to do, it’s good business.
Through Last Call Coaching, we help hospitality operators and organizations create systems of support that make recovery, mental health, and wellbeing part of the culture — not an afterthought.
Our Recovery-Friendly Workplace programming helps teams:
Build awareness and reduce stigma around substance use and mental health
Strengthen leadership skills for compassionate, accountable support
Implement policies and communication practices that prioritize safety, trust, and retention
Foster a culture where staff can show up as their full selves and thrive long term
The result? Lower turnover, stronger teams, and a workplace where people don’t just survive the job — they grow through it.
Let’s build a culture where recovery isn’t a liability, it’s a strength.
Leadership Training
Owners, operators, and GMs are often left navigating complex people challenges without a roadmap.
Our Leadership Training provides hospitality leaders with the real-world tools, language, and strategies needed to address burnout, support staff through mental health and substance use issues, and lead with clarity and confidence.
Grounded in hospitality experience and workplace wellbeing research, this training bridges the gap between business outcomes and human sustainability.
We focus on practical, culture-shifting leadership—not surface-level solutions.
Confidential 1:1 Support
Personalized coaching sessions for hospitality staff to navigate stress, burnout, and substance use without judgment.
Leadership Training That Actually Lands
Workshops and tools that help managers support their teams with empathy, accountability, and real-world strategies.
Culture Shifts That Stick
Programs designed to reduce turnover and build resilient, mentally healthy teams from the inside out.
"By prioritizing employee well-being and supporting those in recovery, we create a culture of inclusivity, support, and resilience, benefiting both our employees and our business."
Certified Coach & Facilitator
25+ years in Hospitality